MARK SMITH “To be what we are, and to become what we are capable of becoming, is the only end in life.” – Baruch Spinoza Mark is the owner of Wildcats Coaching and Training Specialists. Mark’s reputation for coaching and leadership speaks for itself. Mark Smith has created, run and facilitated many highly successful interventions and teams in the banking, financial services, telephony, broadcasting, FMCG, IT and the Contact Centre industry. His approach is to blend outcomes based facilitation with coaching. The process takes delegates through highly interactive, customised workshops such as: Team Leader Coach | Executive Self Leadership | Adventure Coaching for Teams Vision Mission Strategy | Values Driven Sales | Principle Centred Learning The next step is to enable sustained results through a 6 month coaching process. The success of many interventions is derived from imparting coaching skills to management who create their own internal change, leading to organisational change. This methodology has proven highly successful with clients such as Telesure, ABSA, Standard CIB, Raiffeisen Bank (Austria), FNB & Barclays. Mark uses his skills in consulting to BPO organisations around leadership, change, performance, quality management, training and coaching, with a major emphasis on human performance strategy. He is a distributor of a cloud based coaching and performance enabling software tool, GameOn, specifically designed for the contact centre industry. Mark’s biggest passion is Wildcats Leadership Academy. This is a schools program which imparts “Life Skills for Leadership” in the Foundation course, and “Leadership Skills for Life in the Advanced course. The aim is to prepare grades 8-12 for the world out there, by developing skills such as emotional intelligence, self awareness, self leadership, accountability, confident communication and negotiation. The teenagers who go through these programs are empowered, have a real skill to take into the world of work and to improve their family and other relationships, as well as an idea of their strengths and how to apply them. Earning his Associate Certified Coach qualification with the International Coach Federation in 2011, he is highly sought after as a coach and a facilitator of change in oranisations. He was a founding member of the ICF Gauteng Chapter. Mark has become a mentor for international coaches who are seeking their ICF certification through the Neuroleadership Group. This has given him great pleasure and global exposure to those coaches who are often senior managers or directors of large organisations. Mark is an innovator and consults on a wide variety of topics and strategic business needs, change processes and HR. His background is a long sales career in telesales, sales management, change management, team leadership and ultimately, entrepreneurship. He has developed training programs designed to lift performance in sales, retention, collections and service, as well as collaborating with others to develop learning frameworks for the industry in SA. Mark is a dynamic public speaker, and uses his experience, interspersed with anecdotes during his speaking engagements to inform and entertain his audience. He speaks on a range of topics including: • The Leadership Imperative – Strategies and tactics for authentic leadership • True salespeople tell the truth – Great long term results via the ethical approach • Finding your passion and making it count – A personal story of overcoming challenges using emotional intelligence and forgiveness • The man in the mirror – Authentic self leadership principles to inspire you Mark is an excellent communicator and has presented on a variety of topics to many organisations. His passion is also writing for various publications. Mark has been published in Sales Guru, Comic Life (Kulula), Men’s Health and other HR and leadership related online publications. He writes a regularly for Destiny Man magazine. COACHING INTERVENTIONS An internationally certified Executive and life coach, Mark uses Coaching processes accredited by the ICF: International Coaching Federation. Coaching to unleash exceptional performance is his passion, which he applies in the following areas: • Executive Coaching – a goal oriented one on one challenging intervention over 12 sessions • Coaching Teams for Peak Performance – strategic team intervention aligning departments and personalities with organisatinal goals, roles and responsibilities, challenging behaviours, creating habits and teamwork towards a common goal resulting in more driven, effective team. 6 month intervention. • Adventure Coaching – adventures including mountain biking, hiking or kayaking interspersed with a specific coaching process “change your perspective, open your mind”. This course is for leaders and teams alike, who need to step up a gear, focus and drive change. • Mark has certified as a one on one and team Ennea International IMI practitioner, which creates greater self awareness for his clients through 5 personality lenses. A thorough debrief is the ideal way to generate insights into how an individual, and how teams operate interpersonally and how they can team up better. Teams get to know each other at a level where communicaiton makes sense due to self and otherawareness. Mark’s entrepreneurial and winning spirit is industriously spent in two successful ventures. One is Wildcats Coaching and Training Specialists, the other is dedication to his ‘adventure coaching’ and retreat, establishment in Napier, the Overberg of the Western Cape, which is how he combines his love of the outdoors with challenging people to extend their reach beyond their grasp. Mark is a dedicated husband and being a father is his greatest joy. Contact Mark: 0766090216 mark@wildcats.co.za www.wcats.co.za @MarkWildcat Skype: Wildcat37